Terms & Conditions

Terms and Conditions for "vivaah setu dot com"

Powered By "Kalixaa"

These Terms and Conditions, which you must agree to access or use the website, govern your use of "Kalixaa", a proprietary firm that governs "vivaah setu dot com", a matrimonial platform and its services.

1. Payment and Refund Policy

1.1. Payment Methods

Our website accepts all payment methods specified to the User during the checkout process. Any applicable fees associated with a transaction will be communicated to the User at the time of purchase.

1.2 Payment Processing

Upon completion of the checkout process, your payment will be processed immediately, ensuring a seamless and efficient experience. This swift process allows you to start using our platform without delay, providing you with the convenience you deserve.

1.3 Refund Policy

We do not offer refunds for any unused services after the purchase of a package. However, we will process the refund based on the terms and conditions outlined here, ensuring a fair and transparent process for our users.

In the event of a UPI (Unified Payments Interface) payment failure, the bank will deposit the amount within 24 hours of the payment. However, if the bank does not credit the customer's account within the time outlined by the bank, the customer can approach the firm after 24 hours. So, after the timeline period is over, the subscriber must email the necessary evidence (such as a bank statement or confirmation from the bank, Transaction details) to "Kalixaa", a proprietary firm that governs "vivaah setu dot com", support email within 24 hours. After verification, the firm will refund the amount to the original payment account without any interest within seven days of receipt of the mail.

1.4 Withholding Refunds

We reserve the right to withhold refunds if we suspect fraudulent activity related to the payment. It safeguards the platform from potential fraudulent transactions.

1.5 Failure to Provide Services

If "Kalixaa", a proprietary firm that governs "vivaah setu dot com", is unable to provide the services as promised, a full refund will be issued to the User for the services not delivered.

1.6 Cancellation Policy

Once the payment has been made to the firm, users cannot cancel the services being provided. However, users may cancel their request for services before payment to the firm. Cancellation requests after payment will not be refunded under any circumstances.

1.7 Disputed Charges

If a user disputes a charge, the platform will investigate the matter and respond within 7 (seven) days. If the dispute remains unresolved within this time, the firm will inform the User about the delay or the resolution procedure.

1.8 Chargebacks

1.8 Chargebacks If a user initiates a chargeback, "Kalixaa", a proprietary firm that governs "vivaah setu dot com", will dispute the chargeback and provide evidence to support its claim. We are committed to resolving disputes fairly and will inform the User about the progress of the dispute within 7 (seven) days. The firm reserves the right to take legal action if necessary to protect the platform from fraudulent chargebacks.

1.9 Account Suspension

1.9 Account Suspension Failure to pay for services may result in the suspension of your account until the payment is received. During this period, your access to certain features may be restricted. Once the payment is received, your account will be reinstated, and full access to the platform will be restored.

1.10 Billing Disputes

1.10 Billing Disputes If a user has any billing disputes, they should contact "Kalixaa", a proprietary firm that governs "vivaah setu dot com", the support team, and immediately go through the provided support channels for resolution. Our support team will investigate the dispute and provide a resolution within 7 (seven) days.

1.11 Currency Conversion Charges

If the User is paying in a currency other than their local currency, the exchange rate will be determined by the payment processor. Users will be liable for any conversion charges or additional fees imposed by the payment processor.

1.12 Taxes

If "Kalixaa", a proprietary firm that governs "Vivaah Setu Dot Com", is responsible for collecting local taxes, it will impose local taxes on purchases made to utilise the service provided by "Kalixaa", a proprietary firm that governs the "Vivaah Setu Dot Com" platform. Users are responsible for paying local taxes.

Applicable taxes will be calculated based on the User's location at checkout and may vary due to local tax regulations.

2. Registration and Account Creation

2.1 Eligibility

To register and use the services of If "Kalixaa", a proprietary firm that governs "vivaah setu dot com", you must be at least 18 years old and capable of forming legally binding contracts. You represent and warrant that the information you provide during registration is accurate, complete, and truthful.

Note: legal marriageable age as per the laws of India (currently, 18 years or over for females and 21 years or over for males)

2.2 Account Security

Account Security: You are the guardian of your account's confidentiality and login credentials. Notify us immediately if you suspect any unauthorised access to your account. This responsibility empowers you to keep your account safe and secure, providing peace of mind knowing your information is protected.

2.3 User Information

You agree to provide accurate, current, and complete information during registration and to update your account as necessary.

3. Use of the Platform

3.1 Prohibited Activities

You agree not to:

1. Post fraudulent, offensive, or discriminatory content.
2. Engage in harassment or inappropriate communication.
3. Use the platform to promote commercial services without permission.
4. Upload harmful malware or viruses.

3.2 Content Ownership

Content Ownership: You retain full ownership of the content you upload. By doing so, you grant us a non-exclusive, royalty-free license to use, display, and distribute your content as necessary for platform operation. It reaffirms your control and value in our platform.

e-agreement

4. Privacy and Data Protection

4.1 Personal Information

"Kalixaa", a proprietary firm that governs "vivaah setu dot com", is committed to protecting your privacy. Please review our Privacy Policy for more details on how we collect, store, and use your data.

4.2 User Consent

By using "Kalixaa", a proprietary firm that governs the "vivaah setu dot com" service, you consent to the collection and use of your data as described in the Privacy Policy.

5. Profile Verification

5.1 Accuracy of Information

You are responsible for the accuracy and completeness of your profile information. "Kalixaa", a proprietary firm that governs "vivaah setu dot com", may verify profiles but does not guarantee their accuracy.

5.2 Verification Services

"Kalixaa", a proprietary firm that governs "vivaah setu dot com", offers self-profile verification services, including phone number and photo verification, as well as identity verification through various documents as prescribed in the section, to help confirm profile authenticity. However, verification does not guarantee match compatibility.

To create a profile account on the website, the proprietary firm "Kalixaa" requires self-verification. The applicant must provide a government-recognised document, such as an Aadhaar Card, PAN Card, Driving License, or Passport, or any other document adopted by the “Kalixaa”. A firm will then use these documents to set up the profile account.

5.3 You agree with the written consideration hereunder, to the best of your knowledge and belief.

1. You confirm that the profile details are accurate. In the event of any errors during verification, we are committed to promptly correcting them to ensure the reliability of our profile information.
2. You take full responsibility for all information and images that are uploaded,
3. You confirm that the uploaded images are original, unedited, and not generated by AI, thereby ensuring the authenticity of our profile.
4. You confirmed that "vivaah setu dot com" and its team are not liable for our profile.

You confirm that the details are true and accurate to the best of your knowledge and belief. If any of the details are false or fake, you may proceed with legal action against us under the prevailing laws of India, which could result in a potential ban from the platform.

6. Limitation of Liability

6.1 No Warranty

"Kalixaa", a proprietary firm that governs "vivaah setu dot com", provides the platform "as is" and does not guarantee error-free services or uninterrupted access. We disclaim any warranties, whether express or implied.

6.2 Limitation of Liability

"Kalixaa", a proprietary firm that governs "vivaah setu dot com", has liability limited to the amount you have paid for services rendered. We are not liable for indirect, incidental, or consequential damages arising from the use of the platform.

7. Termination of Services

7.1 Account Suspension or Termination

"Kalixaa", a proprietary firm that governs "vivaah setu dot com", reserves the right to suspend or terminate your account if you violate these Terms and Conditions. Termination will result in the loss of access to the platform and services.

7.2 User Termination

You may terminate your account by contacting customer support. After termination, you may lose access to your data and services on the platform.

8. Changes to the Terms and Conditions

"Kalixaa", a proprietary firm that governs "vivaah setu dot com", reserves the right to update or modify these Terms and Conditions at any time. You will be notified of changes, and continued use of the platform signifies acceptance of the revised terms.

9. Governing Law and Dispute Resolution

9.1 Governing Law

The laws of Gujarat, India, govern these Terms and Conditions.

9.2 Arbitration

Any disputes will be resolved through arbitration under the Indian Arbitration and Conciliation Act of 1996. The arbitration will take place in Gujarat, and the language of the arbitration will be English or the Local Language.

Matrimonial Website Rules and Regulations

The laws and terms govern matrimony. These are framed and governed only to protect your privacy. It is again mentioned that the Site and its service only apply within the GUJARAT court of the province.

Any person who wants to put their Biodata on the website for getting married creates a registration, i.e., profile on the website to place their Biodata for themselves or for their relatives who are under the prescribed age by government rules.

Acceptance of Terms of Use Agreement.

To use the Service, you must register as a member on the Website/ community sites/ mobile applications. "vivaah setu dot com" Website is an intermediary defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000. This electronic contract establishes the legally binding terms you must accept to use the Site and become a "Member." For purposes of this Agreement, the term "Member" means a person who voluntarily submits information to the Site, whether such person uses the Service as a free member or a paid member, and User shall mean a person who actively uses the Site to promote his/her profile for matchmaking purposes.

By using the Site, you agree to be bound by these Terms of Use ("Agreement"). If you wish to become a member and promote/ advertise your profile to other Members and make use of the Matrimonial Website service ("Service"), read these Terms of Use and follow the instructions in the registration process.

By using the Service, you consent to submitting your personally identifiable information, including sensitive personal data such as the payment method you have chosen for our paid membership, proof of identity if submitted, etc., so that the above information may be collected, processed, displayed and used to provide the Service and to contact you by other members.

If you have any objection to the collection or processing of your data, we advise you not to register with our Site.

If you want to withdraw this consent or if you have any objection to the continuous collection or storage of your details, you must discontinue using our Service and delete your account by sending an email from your registered email ID to support@kalixaa.com, as we shall not be able to provide you with any Service without having your personally identifiable information.

Eligibility

1. To register as a Member of Matrimonial Website.com or use this Site, you must be legally competent and of legal marriageable age as per the laws of India (currently, 18 years or over for females and 21 years or over for males).
2. By using this Site, you represent and warrant that you have the right, consent, authority, and legal capacity to enter into this Agreement; submit relevant information to us; and that you are not prohibited or prevented by any applicable law from entering into matrimony.
3. You further confirm that you intend to seek a life partner and that you shall not use this Site for casual dating or any commercial use.
4. By using this Site, you acknowledge that the match mails or the match search results shown to you by the system are based on the partner preference details submitted by you in your profile.
5. Matrimonial Website dot com reserves the right to share information with third parties about any promotions or offers exclusive to our members. Prior consent will be obtained.
6. This Agreement is an electronic document under the Information Technology Act, 2000. This electronic record does not require any physical or digital signatures.

Additional Terms and Conditions

1. With self-consent, you can register a profile for yourself or your family member, and all the details are true and correct.
2. You understand that providing false information constitutes an offence.
3. You will not misuse information from other profiles; you accept liability if you do.
4. You have read and agree to the above terms.
5. Proprietary rights and content ownership belong to the platform. Misuse will result in membership cancellation without a refund.
6. You agree to indemnify the platform against liabilities or violations.
7. Copyrighted content complaints must include: 
1. A good-faith belief that the content is not authorised.
2. Your contact information.
3. Description of the infringed work.
4. Authorised signature and statement under penalty of perjury.
5. The "Kalixaa" Proprietary Firm reserves the right to change, delete, or update the terms and conditions as required.

It is meant to accept the additional terms and conditions related to “Lagna Pasandgi Mela”:

On signing, it is assumed that it is accepted by you accept the additional terms and conditions related to “Lagna Pasandgi Mela”:

1. Candidate accepts the responsibility of attending the selection fair at their own expense.

2. Candidates are committed to protecting the biodata collected at the selection fair, ensuring it stays confidential.

3. Candidate wholeheartedly promises to provide only honest and accurate information during their candidature.

4. Candidate admits not to provide any false information, which can lead to disqualification from the fair, and it is taken by the candidate that responsibility with utmost sincerity.

4. The candidate has to agree to foster a respectful and positive atmosphere at the selection fair, contributing to a safe and harmonious environment for everyone involved.

5. Candidate appreciates the significance of the fee established by the "Kalixaa-Proprietary firm" and agrees to pay it willingly, assuring that our decision is free from any undue pressure.

6. This fair is proudly brought to you by the reputable firm "Kalixaa" and is promoted through the fantastic matrimonial platform, "vivaah setu dot com". By participating in this event, candidates agree to share essential marriage-related information, including photographs and names of engaged and married couples, through "vivaah setu dot com" in good faith. This information will be used to advertise the "Kalixaa" brand name on our website, which operates on a matrimony platform.

7. Any such service is announced by "Kalixaa" Proprietary Firm under "Lagna Pasandgi Mela Event, during such periods of time when any such unavoidable circumstances arise, Prof. Firm reserves the right to suspend, cancel, reschedule or amend any such announced plan or other applicable work if it is related to the Marriage Selection Fair.

Declaration: 

By accepting the terms and conditions, the subscriber takes full responsibility for the biodata provided on the information page. The subscriber acknowledges the importance of transparency and commits to ensuring that all information submitted is accurate and complete. The subscriber understands that any misleading information discovered may lead to serious legal consequences under Indian law. This commitment to honesty and integrity is final and unchangeable, reflecting the subscriber's dedication to maintaining trust and compliance as they move forward.

Place: Vadodara, Gujarat