Cancellation and Refund
At vivaahsetu.com, we are committed to providing reliable and transparent matrimonial services. Please read this policy carefully before purchasing any subscription or package.
1. No Refund Policy
All payments made on vivaahsetu.com are non-refundable.
Our subscription plans are based on:
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The number of profiles you can view, and
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The number of members you can connect with.
Since these services can be accessed and utilized immediately upon purchase, and we cannot track offline communication after contact information is exchanged, we do not process refunds for:
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Partial or non-use of features
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Dissatisfaction with matches
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Change of decision after payment
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Account deletion or inactivity
2. Exceptional Cases
We understand that genuine issues may occur. If you experience:
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Duplicate payments, or
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A technical problem that prevents proper access to our services,
Please contact our support team or raise a grievance through your account dashboard. We will review your concern and assist you on a case-by-case basis.
Support Email: support@vivaahsetu.com
Response Time: 5–7 business days
3. Subscription Cancellation
You may cancel your subscription at any time from your account settings. Cancellation will stop future renewals, but no refund will be provided for the current subscription period. Premium features will remain active until the subscription expires.
4. Policy Acknowledgement
By purchasing any plan on vivaahsetu.com, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy.
