Support Systems & Grievance Redressal Mechanism
Support Systems & Grievance Redressal Mechanism
Support Systems:
“Kalixaa”, a Proprietary Firm that governs “vivaah setu
dot com”, has to provide fair services to customers who are registered on
the platform.
Grievance means?
Any issue related to the service that is provided by the
Proprietary Firm, “Kalixaa”, a Proprietary Firm that governs “vivaah setu
dot com”, the platform for the customer, is sought to be resolved for the
same.
If the customer has any queries or complaints, they can
approach “Kalixaa”, a Proprietary Firm that governs “vivaah setu dot com”,
and reach out to us through the “Contact Us” or “Support
Us” tab available on the platform.
Mail us:
- E-mail ID: support@kalixaa.com
If your query or complaint is not resolved in time, and you
want to escalate, “Kalixaa”, a Proprietary Firm that governs “vivaah setu
dot com”, will appoint a “Grievance Officer” to address
your grievance.
In time, “Kalixaa”, a Proprietary Firm that governs “vivaah setu dot com”,
will appoint the Grievance Officer, and will resolve your issue within a
timeline.
Grievance Redressal Mechanism:
“Kalixaa”, a Proprietary Firm that governs “vivaah setu
dot com”, is duly bound to provide fair and justified treatment to the
consumer and their grievances.
What is Grievance?
Grievance means any issue related to the account matter or
against a fake profile. The service has been availed of by the account holder
from “Kalixaa”, a Proprietary Firm that governs “vivaah setu dot com”, a
web portal (platform), and the customer is seeking a resolution for the same.
If your query or complaint is not resolved in time, and you
want to escalate, “Kalixaa”, a Proprietary Firm that governs “vivaah setu
dot com”, will appoint a “Grievance Officer” to address
your grievance and will resolve your issue within a timeline.
In case of any query or complaint, the customer can approach
“Kalixaa”, a Proprietary Firm that governs “vivaah setu dot com”, and
reach out to us through the “Contact Us” or “Support
Us” tab available on the platform.
“Kalixaa”, a Proprietary Firm that governs “vivaah setu
dot com”, is duly bound to provide fair and justified treatment to the
consumer and their grievance.
So, let customers reach out to us without any hesitation,
and it is our responsibility to resolve the query raised by the customer.
Hopefully, we will assure the customer that we will do our best to resolve the
query. We kindly request your cooperation so that we can solve your query in a
short time.
Grievance Officer Details:
- Name
of Grievance Officer:
Rahulkumar Kalidas Kapadiya
B.Com., L.L.B.
Advocate, Gujarat High Court - Address:
B-60, Mahanagar Society, Yamuna Mill,
Dabhoi Road, Vadodara-390004,
Gujarat (India) - Contact
Number:
+91-98259 11678 - Email
ID (If any):
support@kalixaa.com
Place: Vadodara, Gujarat
